Shipping Information
At Aerospand™, we are proud to offer our customers FREE shipping on all orders!
Order Processing Times
Please allow 1-3 business days to process and dispatch your order after it is placed. An order is considered dispatched once it has been handed off to our shipping carrier and is in transit to your chosen address. During peak times and holidays, processing times may extend up to 7 business days.
Estimated Shipping Times
The estimated delivery time for your package depends on several factors, including your location. Below are the estimated delivery times based on your country of residence:
- 🇨🇦 Canada: 5-7 business days
- 🇬🇧 United Kingdom: 6-8 business days
- 🇦🇺 Australia: 7-10 business days
- 🇳🇿 New Zealand: 7-9 business days
Please note that during peak times and holidays, shipping carriers may experience delays in transit time and tracking updates that are beyond our control. If your product is being shipped internationally, unexpected customs delays may occur, increasing the overall delivery timeframe.
Order Changes and Accurate Shipping Details
It is the customer’s responsibility to ensure that the shipping details provided at checkout are accurate and complete. Incomplete or inaccurate shipping information may result in delayed processing or order cancellation. If our system detects address issues, our customer support team will email you to verify your details within 3 business days of placing your order. If we do not receive a response within this time, we reserve the right to cancel your order.
If you notice an error in your shipping details, please contact us at hello@aerospand.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that changes can be made after this period.
Delayed Delivery
At Aerospand™, we understand the importance of receiving your order on time and strive to ship all orders as quickly as possible. However, please note that delays may occur due to circumstances beyond our control.
For example, courier partners may experience unexpected delays during transit due to severe weather conditions or transportation disruptions. In such cases, we will work with the courier to ensure your package is delivered as soon as possible.
Additionally, unforeseen circumstances such as product availability issues, address verification problems, or payment processing delays may also cause delays. We will notify you promptly if we encounter any issues with your order that may result in a delay.
Please note that Aerospand™ is not liable for delivery delays caused by external factors beyond our control, and we cannot guarantee an exact delivery date. However, we will do our best to keep you updated on the status of your order and provide assistance as needed.
Lost or Stolen Packages
We understand that it can be frustrating to experience lost or stolen packages during the shipping process. Once a package is handed over to our courier partners, it is out of our control. In the event that your package is lost or stolen, please contact us at hello@aerospand.com, and we will assist you to the best of our ability.
If your package is lost or stolen, we recommend reaching out to the courier company directly to file a claim. Most courier companies have a claims process for lost or stolen packages, and they may require additional information from you to complete the process. We will also contact the courier on your behalf to follow up on the claim and provide updates.
Please note that Aerospand™ is not responsible for lost or stolen packages during the shipping process, and these situations are not covered under our refund policy. However, we will do everything we can to assist you in resolving the issue. If the package is not found or delivered, we may offer a replacement depending on the situation.
In some cases, the courier company may be able to locate the package and deliver it to you. However, if the package is not found, we recommend filing a police report.
Shipping Policy Changes
Aerospand™ reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer’s responsibility to review the most recent version of the Shipping Policy before making a purchase and using our products.
By purchasing and continuing to use Aerospand™ products, customers indicate their acceptance of this Shipping Policy, including any modifications that may be made.
We encourage our customers to review this policy periodically to stay informed about any changes or updates that may affect their orders. If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us.